Effective Date: May 09, 2025

Last Updated: May 09, 2025

Introduction

This Privacy Policy describes how Via Pia ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.viapia.com.au (the "Site"), interact with our services, or otherwise communicate with us. It also outlines how we handle information from children and families, in line with our commitment to protecting young users.

By using the Site or any associated services, you agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We will post the revised policy on the Site with an updated "Last Updated" date. If material changes are made, we will take appropriate steps to notify you.

How We Collect and Use Your Personal Information

We collect personal information to provide and improve our services. This includes:

Information You Provide to Us:
- Contact info: name, email, phone (parent/guardian)
- Order info: shipping/billing details, purchase history
- Account setup info (if applicable)
- Communications and customer support interactions
- Submissions: photos, videos, stories, business ideas, or crafts you send to us

Information from Use of the Site:
- Device/browser info, IP address
- Usage patterns and interaction history
- Cookies or similar tracking technologies

Information from Third Parties:
- Shopify (our e-commerce provider)
- Payment processors
- Advertising or marketing platforms

Children’s Privacy & Showcased Creations

Via Pia celebrates creativity and may feature projects made by girls aged 8–12. We do not knowingly collect personal information from children under 13 without verified parental consent.

If a child shares a creation to be featured:
- We require a parent or guardian’s written permission
- We will never display surnames, exact locations, or other identifying details
- Parents can withdraw consent or request removal at any time by contacting us at hello@viapia.com.au

If we become aware that we've collected information from a child under 13 without proper consent, we will delete it promptly.

How We Use Your Information

We use your information to:
- Process orders and deliver products
- Communicate with customers
- Display community-submitted content (with permission)
- Run marketing campaigns (with opt-out options)
- Detect and prevent fraud
- Improve user experience and site functionality

Cookies & Analytics

We use cookies to improve your experience, track usage, and personalise content. You can disable cookies in your browser settings, but doing so may limit some features.

More info: https://www.shopify.com/legal/cookies

How We Share Information

We may share personal data with:
- Service providers (Shopify, email tools, payment gateways, freight companies)
- Marketing and analytics partners
- Legal authorities when required
- Social media platforms, but only with consent

We do not sell your personal information, and we do not knowingly share or sell data of children under 16.

How Long We Keep Your Data

We retain your data only as long as needed for order processing, customer service, and legal compliance.

Your Rights

Depending on your location, you may have rights to:
- Access or request a copy of your data
- Correct or delete personal data
- Withdraw consent
- Object to certain uses (e.g., marketing)

To make a request, email hello@viapia.com.au. We may require ID verification for sensitive requests.

International Users

We may store and process your data in countries outside your own. By using our services, you consent to this transfer. We rely on secure processing agreements and data protection standards.

Contact Us

For questions, concerns, or requests related to your data or this Privacy Policy, please email:

hello@viapia.com.au