Effective Date: November 16, 2025

Last Updated: November 16, 2025

Introduction

Welcome to Via Pia. These Terms of Service ("Terms") outline the rules and conditions that apply to your use of our website, products, and services. By accessing or purchasing from Via Pia, you agree to be bound by these Terms. Please read them carefully.

About Us

Trading Name: Via Pia
ABN: 95 447 278 952
Email: hello@viapia.com.au
Website: www.viapia.com.au

Via Pia is an Australian business providing collectible craft fabrics, guidebooks, and related products designed for young creators.

Eligibility

By using this website or purchasing from Via Pia, you confirm that:

• You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.

Use of our Website

You agree not to:

• Use the website for any unlawful purpose.
• Interfere with the website’s security or performance.
• Copy, distribute, or misuse any content, imagery, or branding belonging to Via Pia.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

Product Information

We make every effort to display accurate product information, including colours, dimensions, and descriptions. However:

• Colours may vary slightly depending on your screen.
• As our fabrics are part of a blind-box collectible experience, you cannot choose the specific design you will receive.
• Availability may change without notice.

Pricing & Payments

All prices are listed in Australian Dollars (AUD) and are subject to change at any time. We accept approved payment methods listed at checkout.

We reserve the right to refuse or cancel any order if fraud or unauthorised activity is suspected.

Shipping & Delivery

We ship within Australia (and internationally where stated). Estimated delivery times are provided at checkout but are not guaranteed.

You are responsible for providing correct shipping details. Via Pia is not liable for orders lost due to incorrect information provided at checkout.

Returns, Refunds & Exchanges

Our returns and refunds process is designed to be clear and fair.

• We accept returns for faulty, damaged, or incorrect items.
• Change-of-mind returns are accepted if the product is unopened, unused, and returned within 14 days.
• Customers are responsible for return shipping on change-of-mind returns.
• Refunds are issued to the original payment method once items are received and inspected.

For full details, please read our Return & Refund Policy.

Intellectual Property

All content on the Via Pia website (including branding, product designs, graphics, text, photos, and the Via Pia Guidebook) is the exclusive property of Via Pia and protected by Australian copyright law.

You may not copy, reproduce, sell, or distribute any content without written permission.

User-Submitted Content

If you share photos, reviews, or creations using Via Pia products, you grant us permission to repost or use that content for marketing purposes unless you request otherwise.

Limitation of Liability

Via Pia is not liable for:

• Any indirect, incidental, or consequential damages arising from the use of our website or products.
• Injuries or damages resulting from improper use of craft materials.

All products should be used under adult supervision for children under 13.

Privacy

Your privacy is important to us. Our Privacy Policy outlines how we collect and handle your information. By using our website, you consent to our privacy practices.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of updated Terms.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in NSW courts.

Contact Us

For questions, concerns, or requests related to your data or this Privacy Policy, please email:

hello@viapia.com.au